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Shipping & Returns

 

Information for Shipping and Returns Services as Well as Backorder Items

 

Shipping inside of the USA

All our items will be shipped within 1 or 3 days after we receive notification of your payment. 
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. 

Buyer pays shipping and optional insurance. Money order or cashiers check will ship on receipt, as will payment by Visa, Mastercard, Discover or via paypal. Personal checks will need 10 days to clear. 

Please notice that USPS offers 2 options for priority mail services, flate rate small box and flat rate medium box. The small box is good for small, delicate items, but if  you want to purchase bulky, heavier pieces, we recomend that you choose the medium box. 

Sometimes we will have promotions or offers, where we'll offer free shipping but hat will only apply for packages sent inside of the USA.

International customers, our more affordable service is USPS (United States Postal Service), but there are some countries where this service do not guarantee paying insurance in case of stolen, lost or damage merchandise, cause it's refered as prohibited or restricted merchandise. These are individual rules for each country and it doesn't depend from USPS. That's why if your country falls into this category we cannot use this service even though is the cheapest. But we can still use DHL or FEDEX, they are more expensive but highly reliable.

Once you place your order, we might get in touch with you to make sure that you had read these shipping policies or inform you if your country falls into the places where our merchadise faces certain restrictions. Also, this is very important information, some countries charge customs fees once the package gets into another country, if this is the case, our company is not responsible for these charges, this doesn't depend on us, they are tax regulations that vary from country to country, so please be aware that you might have to pay these fees in order to get your package. Please note that if you refuse to pay for these tax fees, not only the merchandise will be returned to us but they will charge us for shipping it back. In that case we will have to ask you to pay for that  expense. 

The shipping charge will be calculated at check out and it will specify what service you can choose from and aprox. fees for your order. It is important to highlight  that sometimes, we have to contact you if in case the shipping fees are not the correct ones depending on the weight or dimension of cetain pieces, DHL, FEDEX or USPS have had in the past issues with their systems and the shipping calculations had been incorrect, charging less or much more of what it would really be at the end when we prepare our packages and paper work online. If this happens, we will contact  you and send you a copy or scan the paper work with shipping charges directly from our shipping companies to you, as proof of what the real total cost  is, so you can confirm the charge. 
If you have an account with either these shipping companies, you can let us know and we'll be happy to ship them with your account number.

 As I mentioned before, your shhipping fee will be calculated at check out and the prices for each carrier will be offered there. Please let us know if you need more information or if you have questions or concerns about this service.

We are not responsible for the transit time. We'll send you notification of shipment as soon as your items have been left or taken to the shipping carrier office. 

RETURNS

The items in this store can be return for a credit store or refund, As long as the items are returned in the same excellent condition that they were received within 10 days from receiving it.

Shipping charges are NEVER refundable.

BackOrder or Special Request Items

As soon as you purchased and item marked as BackOrder,  we get in touch with our silversmiths in Mexico. Please take into consideration that all our products are handmade, that's why you might have to wait from 2 to 3 weeks for shipment.
Sometimes  items are already made, in that case you might not have to wait that long and you'll be getting your merchandise in one week, but we never know. We'll keep you informed at all times about the status of your orders.

The same procedure will applied, if you order an item with a different stone or a size that is not listed in the description. We also can get you some  special orders, but please notice that not all the items in the store are eligible for special orders, meaning a larger or smaller length, width etc. this feature will be specify in the descriptions.

If you have any questions or need additional photos, please contact us.

 

 




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